Products that are in stock will be processed within 1-3 business days. Transit time varies by location: for domestic orders, please allow up to 2-3 days for delivery. For international orders, delivery takes around 3-7 days, though that is subject to unforeseen delays due to the current situation.
Custom orders will take an additional 2-3 weeks for production (in addition to delivery time) after the order is confirmed.
No. Due to hygiene concerns and the product nature being highly personal, this product cannot be refunded, returned, exchanged or fixed for any reason.
While we make every effort to ensure your product arrives in perfect condition, sometimes things can happen. As such, returns and exchanges are only accepted due to factory defects or damage. If you discover a fault with the item(s) you have received, please take pictures of the defect and contact us right away. We will work with you to guarantee your satisfaction.
All Hong Kong (domestic) orders are delivered via SF Express (順豐到付) and therefore will be paid cash on delivery. Costs will vary based on your location and the weight and size of your order; typically it costs around $25-50HKD.
International orders are flat-rate, $200 HKD. We will choose the best courier rate and time for your order and destination, typically between SF International, FedEx, or DHL.
We currently ship to all major international countries.
After successfully placing an order with us, you will receive an order confirmation email to confirm that your order is paid. This means that your order is still being processed and not yet fulfilled. After your order is fulfilled and shipped, you will receive a shipment tracking email with your tracking number.
From time to time, we offer different free shipping promotions. Currently, we offer free domestic (Hong Kong) shipping for orders over $800 HKD.
Your order is processed in our base currency, which is Hong Kong Dollars (HKD $). However, you can use our currency switcher to display our prices in your currency of choice. These prices are for display purposes only and are based on estimated live-time conversion rates. Orders are not processed in currencies other than HKD.